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OSP Service Level Agreement,
SERVICE LEVEL AGREEMENT

With our team of highly skilled Systems Administrators monitoring and responding to issues 24 hours a day, 365 days a year, One Safe Place Media Corp. (“OSP”) offers Service Level Agreements (“SLA”) guaranteeing the reliability and performance of our network and hosting services.

  1. Network Service Level Agreement – (Covers all colocation, dedicated server, and shared hosting clients):
  2. Service Level Agreement – (Covers all colocation, dedicated server, and shared hosting clients):
  3. Dedicated Server specific Service Level Agreement -(Covers only Dedicated Server clients):
  4. Colocation specific Service Level Agreement – (Covers only Colocation clients):
  5. Shared Hosting specific Service Level Agreement -(Covers only Shared Hostingclients):
  6. Maintenance Events Service Level Agreement- (Covers all colocation, dedicated server, and shared hosting clients).
  7. General Maintenance shall mean any maintenance:
  8. Notice of Scheduled Maintenance will be provided to Customer’s designated point of contact by email. Emergency Maintenance may have less than a 24-hour notification period. Emergency maintenance may be performed at any time, with or without notice as deemed necessary by OSP.
  9. Courtesy reboots of Colocated and Dedicated Servers are provided free of charge during normal, non-holiday, business hours (Monday-Friday, 0800-1600 CST). Reboots outside of these hours may incur a $200 fee.
  10. Exceptions Service Level Agreement- Customer shall not receive any credits under this SLA in connection with any failure or deficiency caused by or associated with:
  11. Credit Terms Service Level Agreement- Creditable outages do not include unavailability resulting from:
  12. General Service Level Agreement- Customer must open a trouble ticket within three days of the outage to properly document any outage and receive credit.
  13. This Service Level Agreement is subject to change at the sole discretion of OSP, without notice to Customer. The most recent revision of this document will be posted to this web site. All changes made to the Service Level Agreement will be effective five (5) days after the first publishing date.
  14. This Service Level Agreement in no way construes that OSP will guarantee performance against failures of application specific failures, such as web server software, operating system software, failing hardware, web site application features, database performance or related components. It will be at OSP’s sole discretion to determine fault and identify failure to perform under the obligations of this Service Level Agreement.
Contact Phone Number: 972-465-8602
These Terms were last modified on March 27, 2017.
1550 W Walnut Hill Ln Irving, TX 75038
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